Privacy Policy
Last updated: September 8, 2026
Pinnacle Renovations respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you use this website, contact us, request an appointment or estimate, save product selections, or subscribe to updates.
Information We Collect
We collect information you choose to provide, which may include your name, email address, phone number, project address or service area, preferred appointment details, renovation or flooring requirements, product interests, measurements, budget or timeline information, photographs you submit, and any message you send us.
Our forms may also record limited context about a submission, such as the page it came from, device category, submission time and campaign parameters. The site may temporarily use an IP address for security and rate limiting. That IP address is not stored with the lead by our form system.
How We Use Personal Information
- To respond to enquiries and provide requested consultations, estimates, product information or project follow-up.
- To prepare for appointments and understand the products, rooms or services you are interested in.
- To send a copy or confirmation of a form submission when that feature is provided.
- To send marketing or newsletter messages when you have provided the consent required for those messages.
- To operate, secure, troubleshoot and improve the website and our customer service.
- To meet legal, regulatory, accounting or record-keeping obligations.
Consent and Marketing Messages
We seek consent appropriate to the information and purpose involved. Submitting a contact, appointment or estimate request lets us use the information to respond to that request. It does not automatically subscribe you to unrelated marketing.
If you subscribe to promotional email or other commercial electronic messages, we use the consent associated with that subscription and provide a way to unsubscribe. You can withdraw marketing consent at any time, subject to legal or contractual restrictions.
When Information Is Shared
We do not sell personal information. We may share information with service providers that help us operate the website and respond to requests, such as website hosting, email delivery, data storage or workflow services, and messaging providers where those integrations are enabled. We limit the information shared to what is reasonably needed for the service.
We may also disclose information when required by law, to protect legal rights or safety, or in connection with a business transaction where permitted by law.
Storage and Retention
Information may be processed or stored by service providers in Canada or other jurisdictions. Where information is handled outside your province or country, it may be subject to the laws of that jurisdiction.
We keep personal information only as long as reasonably necessary for the purpose for which it was collected, for legitimate business records, or as required by law. Retention periods can vary by the type of request and the stage of a customer relationship.
Safeguards
We use administrative and technical safeguards appropriate to the sensitivity of the information we handle. No internet transmission or storage system can be guaranteed to be completely secure, so we do not make an absolute security guarantee.
Cookies and Similar Technology
The website may use cookies, local browser storage or similar technology for essential site functions, security, preferences and measurement of site activity. Campaign parameters may be associated with a form submission so we can understand how a visitor reached the site. Your browser can usually remove or restrict cookies and site storage, although disabling essential storage can affect some features.
Your Choices and Privacy Rights
You may ask about personal information we hold about you, request correction of inaccurate information, or withdraw consent where consent is the legal basis for continued use. Some information may need to be retained where law or an existing contract requires it.
To make a privacy request, use the Contact page and identify the request as a privacy matter so it can be directed appropriately.
Third-Party Websites
This website may link to supplier, social media or other third-party websites. Their privacy practices are governed by their own policies, not this one.
Children’s Privacy
This website is intended for homeowners and other people seeking renovation or flooring services. It is not directed to children, and we do not knowingly seek personal information from children through the site.
Changes to This Policy
We may update this Privacy Policy as our services, website practices or legal obligations change. The date at the top of the page shows the latest revision.